"Change is inevitable. Maurer goes beyond the philosophy
of Change Management to actually help people identify
resistance to change and then teach them tools to
overcome it. His tools have been used extensively by
Lockheed Martin to drive change successfully across a
multitude of processes and products with tangible savings."
S. K. Gupta
VP Operations, Lockheed Martin
If you're looking for someone who can advise you on ways to lead change more effectively, we hope you'll take a look at our services and how we work. People call us because they want to build support for a major change. We have worked with major clients on new software systems, merger integration, restructuring, quality improvement; just about anything that requires the support of many stakeholders in order to be successful.
Most of the time when people call, they are looking for help in one of these four phases of change:
- How can we make a compelling case for change
so that people feel the urgency to do something different?
This is a big one. In fact, we believe this phase is the most important part of a change. If you do this right, you'll all but eliminate major resistance before it begins. If you gloss over
this phase, the change of hitting a wall of opposition later
is extremely high.
- How can we get started on the right foot so that we
can make progress quickly? This phase involves a lot of
tasks, such as setting goals (vision). . . deciding who will
lead the change. . . deciding who to involve in the planning
and how to involve them. . . creating strategies to get the
support of those who have a stake in the change. . .
learning about the technical part of the work (for example
(for example, what is the best way to plan and implement
a new software system in a company like yours?). . .
create tactical plans. . . determine how to monitor
progress. . .and develop a communication plan.
- How can we keep change alive after the initial excitement
so that we see real results from all that effort? So many
changes begin with a flourish and then die a year later
without ever showing any substantial benefits.
- How do we get back on track if something happens
to cause us to start to derail? All kinds of things can
happen to mess up an otherwise decent plan. It is critically
important to be able to pick up the warning signals that
things are about to derail. And equally important to know
how to address these challenges.
Of course, the work in each of these phases looks different from client to client. Some use us as an "on-call consultant," others bring us in to
give an executive briefing on managing change to leaders, while others want major on-site consulting assistance.
Here's how we work:
We work a little differently from the big consulting firms. In fact, we work quite a bit differently. We don't move in and camp out in your conference room. It's still your project and you need to lead it. We're there to support you and give you our best advice. For that, you probably don't need to see us every day or even every week.
We write a proposal based on what you tell us you need. We don't have a one-size-fits-all approach. The one constant is our belief that the Change without Migraines™ approach works. Change without Migraines™ is the foundation of all of our work.
Rick Maurer, our president, leads every project. He may bring in associates to assist, but you'll be working closely with Rick throughout the engagement.
With some clienets, we work face-to-face with a planning ream over a few months. Others help plan and conduct important meetings with stakeholders, coach leaders, run focus groups and do some training. Others are happy with regular phone and e-mail exchanges. The work depending on your requests, the type of change, and your organization's ability to take on change management responsibilities.
Here are some typical options for working together:
As an "on-call consultant," our job is to help you think through strategies, offer our best advice and critique, coach you on ways to approach critical situations, and help you debrief the work along the way. We want you and your organization to develop the capacity to handle the change yourself, so that you are not dependent on consultants every time you want to make a change.
In short, we can have a sound long-term working relationship without you having us in your face every day of the week for months on end (and, of course, that keeps your travel expenses down).
Sometimes we can meet face-to-face for planning meetings, some short training sessions, and so forth...but most of the time we will get a lot done just by talking ont he phone. You might be surprised at how much we can accomplish in these fifteen, thirty, or sixty minute phone meetings. In addition to regular phone calls, you might want us to "sit in" on important planning meetings via phone or internet.
On-call consulting provides tremendous flexibility coupled with long-term support from us. Rick Maurer, our president, is our primary on-call consultant.
"After hearing Rick's presentation, we revamped the entire
change management agenda for training leaders in our
company."
Linda Pardo
Shell Deep Water Development
Rick Maurer is available for speeches and seminars to leaders on our Change without Migraines™ approach. Our goal is to help you get results from major changes, without headaches, cost overruns, and hidden problems.
Our approach to leading change is unique. We believe that the more people understand how to talk about change, the better off you will be. People will be more willing to engage you in conversations about where things stand or where they feel or se resistance that could stop a project dead in its tracks.
As a result of these educational sessions, you will begin to develop the capacity to plan and implement change without logs of reliance on outside consultants.
These presentations are for the leaders of change. We don't conduct motivational sessions to get people excited about change. If people need motivational pep talks to get pumped up, you've got to ask yourself why you've got this problem. And that takes us back to the leaders.
"Rick's ideas on ways to work with resistance to change
have become an important part of our work with clients.
His work is easy to grasp, it makes sense, and it's
practical.
Mitchell Shack
Partner, Change Ledership Practice
Deloitte Consulting
Sometimes we get invited in to provide extensive help to a planning team. In these instances, we tend to spend a lot more time on-site with you. We provide advice, conduct assessments, suggest strategies, offer critiques, provide some training, coach, and generally act like the kid in the "Emperor's New Clothes" fable and tell you things nobody else will.
By the way, we only take on a few on-site consulting engagements each year so that we can provide you with focused attention.
Case Studies
If you wuld like to see some brief samples of how we work with clients,
click here >>
How to Contact Us
If you are interested in knowing more about our work, please give us a call. As for our brochure, you're reading it right now.
For more information, please contact Rick Maurer directly at 703 525-7074 or rick@beyondresistance.com
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